Return and Refund Policy
1. Overview
We take pride in offering high-quality sweets, snacks, spice masalas, pickles, and chutneys. Customer satisfaction is our top priority. Our return and refund policy ensures that you can shop with confidence.
2. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Only products that are damaged, defective, or incorrect are eligible for a return.
- Perishable items like sweets, snacks, pickles, and chutneys cannot be returned once opened due to hygiene reasons.
3. Non-Returnable Items
- Opened food products.
- Products damaged due to mishandling after delivery.
- Items purchased during promotional sales or with special discounts (unless defective).
4. Refund Process
- Refunds are issued only after the product is inspected and verified.
- Approved refunds will be processed within 7–10 business days via the original payment method.
- Shipping charges are non-refundable.
5. Replacement Policy
- If you receive a damaged or incorrect product, we offer a replacement at no additional cost.
- Contact our customer support immediately with a photograph of the product and your order details for a replacement.
6. How to Initiate a Return or Replacement
- Send an email to our customer support at lst.handmademasale@gmail.com with:
- Your order number
- Product name
- Reason for return or replacement
- Clear photographs showing the defect or damage
- Our team will review your request and guide you through the return or replacement process.
7. Damaged During Delivery
- If the product is damaged during delivery, please report it within 24 hours of receiving your order.
- We may request photographic evidence before issuing a replacement or refund.
8. Customer Support Contact
- For any questions regarding returns, refunds, or replacements, email lst.handmademasale@gmail.com.
- Our support team will respond within 24–48 hours during business days.
9. Policy Updates
- This policy is subject to change without prior notice.
- Please check this page periodically for any updates.